Acceptance: These terms apply to every order with Oflo-Solutions Pvt Ltd, whether placed through WhatsApp, our website form, phone or in person. By placing an order, you agree to them. The version published at oflo.co.in/terms when you place your order applies, and the same terms are printed on your pickup receipt. We also hold the right to revise any of the Terms and Conditions, as mentioned herein below from time to time. Only the latest Terms and Conditions along with the terms mentioned on the receipt issued at the time of pick up shall be considered valid.
Our services: We offer Wash & Fold, Wash & Iron, Steam Ironing, Premium Fabric Care and Shoe Cleaning. All garments and footwear are processed at our own facility. Premium Fabric Care is a specialised garment-care service and is not dry cleaning.
Pricing and payment: Prices are as listed on our website and price list. Per-kg orders are weighed at your doorstep, and the bill is based on the recorded weight or count. Minimum order shall be of Rs 349/-. Payment is on delivery by cash or UPI.
Delivery times are estimates: We aim to deliver Wash & Fold, Wash & Iron and Steam Ironing the same day for pickups scheduled by 11 AM on days we are operating. Premium Fabric Care and Shoe Cleaning are targeted within 24 hours. These are estimates, not guarantees. Delays caused by weather, power failure, strikes or other events beyond our control do not make us liable. Delays by themselves do not entitle you to compensation.
Pickup record: At pickup we give you a receipt recording item type, count or weight, and any visible condition remarks. Please check it before the rider leaves. Unless you tell us otherwise at pickup, this record is the reference for any claim.
Care labels and fabric risk. We process every garment with reasonable care and as per its care label and as per our assessment of the fabric. We are not liable for colour bleeding or loss, shrinkage, weak or tender fabric, hidden defects, damage to buttons, zips, lining, zari, beads or embellishments, or incorrect or missing labels. We do not guarantee stain removal, and we stop treatment if it would be unsafe for the garment.
“Dry clean only” garments: Garments labelled “dry clean only” are accepted only for Premium Fabric Care, at your risk as described in clause 6. We may decline any garment.
Personal items: Please empty pockets. We are not responsible for cash, jewellery, documents or electronics left in garments.
Liability: If we lose or damage a garment through our fault, our liability is limited to ten (10) times the service charge for that garment, up to a maximum of ₹2,000 per garment. We may settle by service credit or payment, at our option.
Claims: Issues, if any, have to be reported to us within 48 hours of delivery, with your receipt and before the garment is worn or washed again. We will strive to respond within 7 days.
Unclaimed garments: Garments not collected, or whose delivery is not accepted, within 30 days of the due date will attract a storage charge of ₹10 per garment per day. Garments unclaimed after 90 days, following a reminder to the registered mobile number, may be donated, disposed of or sold to recover dues, without further liability.
Garments we may refuse: We may decline garments that are infested, contaminated with hazardous substances or bodily fluids, or unsafe to process.
Offers and referrals: First-order offers and referral rewards follow the terms shown with each offer. They cannot be combined unless stated. A referral reward is credited after the referred customer’s first completed order. Self-referrals and misuse void the reward. We may change or withdraw offers for future orders.
Cancellation: Free before pickup. After pickup, 50% of the Invoice charges apply.
Changes: We may update these terms from time to time. Updates apply to orders placed after the update. Last updated: 22-10-2026
Dispute Resolution: The parties shall first try to amicably resolve disputes, if any. Failing the same, the parties will attempt formal mediation. Failing mediation attempts, parties may seek legal recourse. For complaints, contact us on our WhatsApp number, phone number or email mentioned on this website. We strive to acknowledge within 48 hours.